Return and Refund Policy for Paris Explorer

Last updated: 23.09.2024

At Paris Explorer, we strive to provide exceptional service and a seamless experience for our customers. This Return and Refund Policy outlines the conditions under which refunds or modifications to bookings are available. Please review this policy carefully before making any booking.

1. General Refund Policy

1.1 Refund Eligibility:
Refunds are available for cancellations or service changes made in accordance with the following conditions:

• Cancellations made 90 days before the scheduled tour or service will be eligible for a full refund.
• Cancellations made less than 30 days prior to the booking will be eligible for a partial refund of 70% of the total amount paid.
• No refunds will be issued for cancellations made within 72 hours of the scheduled service or for no-shows.

1.2 Non-Refundable Services:
Certain services are non-refundable, including but not limited to:

• Last-minute bookings (within 30 days of the scheduled service)
• Custom tours or special travel arrangements
• Membership fees for exclusive club services
• Vouchers, Gift Vouchers, Coupons
• (Downloadable) Software Products

The non-refundable nature of these services will be clearly communicated at the time of booking.

2. How to Request a Refund

2.1 Refund Request Process:
To request a refund, please contact us at [support@paris-explorer.com] with the following details:

• Your booking confirmation number
• The reason for the refund request
• Any relevant documentation (e.g., proof of payment)

Refund requests must be submitted no later than [X] days after the scheduled service date.

2.2 Processing Refunds:
Once your refund request has been reviewed and approved, we will process the refund to the original payment method (PayPal or credit card via PayPal/Stripe). Refunds may take [X] business days to appear in your account, depending on your bank or payment provider.

3. Changes and Modifications

3.1 Service Modifications:
We understand that travel plans can change. If you need to modify your booking (e.g., change of date or time), please contact us at [support@paris-explorer.com] as soon as possible.

• Modifications made [X] days in advance: No additional fees will be charged.
• Modifications made less than [X] days in advance: A service modification fee may apply, depending on the nature of the change.

Please note that modifications are subject to availability, and we cannot guarantee that your desired changes can be accommodated.

4. Cancellations by Paris Explorer

4.1 Cancellation Due to Unforeseen Circumstances:
In the unlikely event that Paris Explorer needs to cancel a service due to weather, provider issues, or other unforeseen circumstances, we will offer one of the following options:

• A full refund
• The option to reschedule the service at no additional cost
• A credit towards a future service

We will notify you of any cancellations as soon as possible and work to resolve the situation to your satisfaction.

5. Exceptions to the Refund Policy

5.1 Force Majeure:
We are not liable for any cancellations or delays caused by events beyond our control, including but not limited to natural disasters, strikes, government actions, or pandemics. In such cases, refunds will be considered on a case-by-case basis.

6. Contact Information

If you have any questions or concerns about this policy, please contact us:

Email: support@paris-explorer.com