Return and Refund Policy for Paris Explorer
Last updated: 23.09.2024
At Paris Explorer, we strive to provide exceptional service and a seamless experience for our customers. This Return and Refund Policy outlines the conditions under which refunds or modifications to bookings are available. Please review this policy carefully before making any booking.
1.1 Refund Eligibility:
Refunds are available for cancellations or service changes made in accordance with the following conditions:
1.2 Non-Refundable Services:
Certain services are non-refundable, including but not limited to:
The non-refundable nature of these services will be clearly communicated at the time of booking.
2.1 Refund Request Process:
To request a refund, please contact us at [support@paris-explorer.com] with the following details:
Refund requests must be submitted no later than [X] days after the scheduled service date.
2.2 Processing Refunds:
Once your refund request has been reviewed and approved, we will process the refund to the original payment method (PayPal or credit card via PayPal/Stripe). Refunds may take [X] business days to appear in your account, depending on your bank or payment provider.
3.1 Service Modifications:
We understand that travel plans can change. If you need to modify your booking (e.g., change of date or time), please contact us at [support@paris-explorer.com] as soon as possible.
Please note that modifications are subject to availability, and we cannot guarantee that your desired changes can be accommodated.
4.1 Cancellation Due to Unforeseen Circumstances:
In the unlikely event that Paris Explorer needs to cancel a service due to weather, provider issues, or other unforeseen circumstances, we will offer one of the following options:
We will notify you of any cancellations as soon as possible and work to resolve the situation to your satisfaction.
5.1 Force Majeure:
We are not liable for any cancellations or delays caused by events beyond our control, including but not limited to natural disasters, strikes, government actions, or pandemics. In such cases, refunds will be considered on a case-by-case basis.
If you have any questions or concerns about this policy, please contact us:
Email: support@paris-explorer.com
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